Domestic Shipping:

  • We offer domestic shipping within the United States.
  • Orders are typically processed and shipped within 1-2 business days.
  • Shipping rates and delivery times may vary based on the destination and the selected shipping method.
  • Customers will receive a confirmation email with tracking information once their order has been shipped.
  • We offer free shipping on orders over $50 within the contiguous United States.

International Shipping:

  • At this time, we do not offer international shipping. We apologize for any inconvenience.

Shipping Methods:

  • We utilize standard shipping services such as USPS, UPS, and FedEx for most orders.
  • Expedited shipping options are available at checkout for customers who require faster delivery.

Shipping Charges:

  • Shipping charges are calculated based on the weight of the package, the shipping destination, and the selected shipping method.
  • Shipping charges will be displayed at checkout before the order is finalized.

Return Policy

Returns:

  • We accept returns on most items within 30 days of purchase.
  • To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.
  • Customers must provide proof of purchase when requesting a return.

Exchanges:

  • We offer exchanges for items that are defective or damaged upon receipt.
  • If you need to exchange an item, please contact our customer service team at support@sgincstore.com for assistance.

Refunds:

  • Once your return is received and inspected, we will process a refund to the original method of payment.
  • Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company’s processing times.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.
  • We recommend using a trackable shipping service and purchasing shipping insurance for return shipments.

How to Initiate a Return:

  1. Contact our customer service team at support@sgincstore.com to request a return authorization.
  2. Pack the item securely in its original packaging and include a copy of the original invoice or receipt.
  3. Ship the return package to the following address: S.G Inc Returns 11665 Fuqua Street, Suite E-503 Houston, TX 77034